Courses

As the customer service team manager, you’re leading the charge. It’s your job to make sure they’re supported, with the skills and tools they need ...

In this course, explore the benefits of cultural sensitivity and get practical tools to excel in cross-cultural communication and customer service....

This course will focus on the fundamentals of customer service. You’ll learn how customer service impacts a business, how to balance being personab...

In this course, we'll uncover four essential customer service skills and give you lots of tips, food for thought, and resources for developing thes...

In this course, we’ll answer that question by diving into four complex customer service scenarios. You’ll learn to approach each situation with exp...

This course is for managers who want to take their team’s skills from functional to fantastic—helping customers in a way that creates brand fanatic...

You’ll start this course by reviewing different types of customer communication channels. Then, dive deeper into four channels, exploring strategie...

In this course, you’ll learn why customer feedback is important and how to solicit it effectively. Then, you’ll explore ways to respond to positive...

In this course, you’ll learn why customers get upset and how to defuse those situations with an effective apology and action plan for making things...